Hello,
We would like to share some additional information as more details have come to light.
The 24 Hour Teller line is now accessible again using the original number of 270-415-7600. If you have not accessed your account information using this method since March 31, 2023 you will have to reset your PIN for access. The system defaulted every associated PIN to the last four digits of your Social Security Number. When you call the number and enter your Account number, please enter the last four of your SSN as the PIN for access and the system will request you to change it for security purposes after validating your information.
If you have an issue with your Debit or ATM Card PIN, or if you have never reset it from the assigned PIN and would like to do so, please call 800-992-3808 and follow the prompts to reset your PIN associated with your Debit or ATM Card.
This is to inform you that the history on your account prior to April 1st, 2023 will not be visible in your online banking activity or when calling the 24 hour teller number. For any transactions from March 31, 2023 or prior, please reference prior statements you received or contact the Credit Union for further assistance with printing transaction history for you.
Please be patient with the staff as we are learning to navigate the new system and have limited hands to answer phones. Processing times will take a little longer as we get familiar with the new layout.
We will return calls and messages in the order they are received.
Thank you for your patience and understanding during this transition!
Thank you,
WBH FCU Staff
FRAUD ALERT!
Phishing schemes are on the rise. Never Give Out Your Personal Information. We have received an alert regarding text message and email attacks targeting debit card customers.
You must understand that the WBH Federal Credit Union will never contact you via text, phone call or email asking for your personal information. If you are worried that you may have inadvertently given your personal information in regards to any of your accounts please contact us and let us know.
You can never be too safe. Always be smart and think fast when it comes to your personal information.
Lost/Stolen ATM/Debit Cards
1-800-417-8715
About Us
****Since 1955, WBH Employees Federal Credit Union has been serving members with first-class financial services and products. As a member-owned and not-for-profit financial cooperative, the Credit Union operates for just one purpose; to serve the needs of its members-owners. It is this common-bond, teamwork concept that makes credit unions unique in the world of finance. The “people helping people” philosophy of credit unions is known around the world. They are the only financial institutions that are not-for-profit, but for service to their members. This philosophy enables us to offer superior financial services to members at significantly lower costs than other financial institutions.
The Board of Directors is made up of member volunteers who serve without pay. All members have an equal vote in electing these directors at the annual shareholders meeting. We are glad to have you as a Credit Union member and look forward to serving your financial needs in person and online. Please take advantage of all the benefits your membership offers.****
